School Reservation Information

Due to their great popularity, Education Department programs are scheduled well in advance. We recommend that you contact us as early as possible to schedule a program. In some cases, space may be available on shorter notice.

Program Registration

1. To make a reservation, please call the Education Department at 718-271-7361, Monday through Friday, between 9:30 a.m. and 4:30 p.m. Reservations for school programs are handled by phone only at this time.
2. Maximum program class size is 32 students. Schools are not allowed to combine classes to reach a class size of 32 students. One adult for every ten students is required, with a maximum of four adults.
3. We welcome students with special needs. Please be sure to mention special needs or disabilities when registering so that we can place your class in a wheelchair-accessible classroom. We require one adult for every two students in special education classes (maximum class size of 12 students).
4. Once your information has been processed, a contract will be mailed to you.
5. A confirmation letter with program information, including session dates, times, and classroom locations, will be mailed to you. Please sign a copy of the contract and either return it by mail or fax it to 718-271-4441. Present this letter at the front entrance gate to the Zoo on the date(s) of the scheduled session(s) for free general admission for your class, and three other adult chaperones. Instructors will meet you at this gate to bring you to the appropriate classroom for your program.

Payment Policy

Fee-based programs must be pre-paid by the school or district (purchase orders accepted). Under no circumstances will classes be offered without full payment or purchase order and a signed contract, which must be returned within three weeks after it is received.

Cancellation Policy

All cancellations must be received by the Queens Zoo Education Department in writing, by mail or fax (718-271-4441). Cancellations made at least 4 weeks in advance will receive a 50 percent refund. There are no refunds for programs canceled less than four weeks prior to the scheduled date of program. Please note that any request to re
-schedule your class is equivalent to a cancellation.

Late Arrivals

Due to a very full schedule, programs will not be extended for late-arriving groups beyond the scheduled end time. Staff will make every attempt to cover as much material as possible in the time available. Please visit our directions page in advance of your trip.

Weather Conditions

All programs are held as scheduled (regardless of weather) unless field trips are cancelled by the Chancellor’s office. Please encourage your class to dress appropriately for outdoor activities. Attempts to reschedule your classes will be made at the earliest available date but cannot be guaranteed.

Queens Zoo Admission Policy for Visits Only

All schools not participating in an Education Department program do not need to pre-register for a group visit. Regular admission fees apply.

Payment can be made in cash or by personal or school check on the day of your trip. For additional information contact the Registrar at 718-271-7361.